Citizen Trust in Civil Servants: A Cross-National Examination

David J. Houston, Nurgul R. Aitalieva, Andrew L. Morelock and Chris A. Shults

International Journal of Public Administration, 2016, vol. 39, issue 14, 1203-1214

Abstract: How trusting of civil servants are citizens in North America and Europe? What individual-level and national-level attributes correlate with trust in civil servants? To answer these questions, data from national samples across 21 countries are taken from the International Social Survey Programme (ISSP) 2006 Role of Government module and are analyzed by estimating multilevel binary logistic regression models. Trust is correlated with both subjective (at the individual-level) and objective (at the national-level) indicators of performance. The quality of institutions also matters as countries with lower levels of public sector corruption experience higher levels of trust in the civil service.

Date: 2016
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DOI: 10.1080/01900692.2016.1156696

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