Management in New Public Service Systems: Reframing the Position of Managers and Their Training and Development

Ally R. Memon and Tony Kinder

International Journal of Public Administration, 2016, vol. 39, issue 4, 270-283

Abstract: Management training and development (T&D) plays an important part in enabling managers to deal with complexity and change associated with new public service systems. Using a service-dominant logic approach, this paper explores the relevance of T&D in preparing managers for changing roles, responsibilities and relationships that integrated service systems demand. Exploring the views of service managers working in Community Health Partnerships, the study establishes that present management T&D does not support the delivery of integrated services which require different abilities and new ways of working. New public service systems demand new processes of learning where re-framing the position of managers and their T&D becomes increasingly necessary.

Date: 2016
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DOI: 10.1080/01900692.2015.1015551

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