Accountability Standards for Nonprofit Organizations: Do Organizations Benefit from Certification Programs?

Nancy Chun Feng, Daniel Gordon Neely and Lise Anne D. Slatten

International Journal of Public Administration, 2016, vol. 39, issue 6, 470-479

Abstract: Stakeholders are demanding nonprofit organizations (NPOs) continually improve and work effectively in an ever-changing environment. While there are many ways to approach this operational challenge, this paper examines the impact of acquiring an accountability certification, specifically the Standards for Excellence® Certification. Using a sample of 102 NPOs that have received the Standards for Excellence certification, we find that the certification is associated with increases in public support relative to a control group that did not receive the certification. These results suggest that some stakeholders favorably respond to the certification process, and NPOs can realize tangible benefits from becoming certified.

Date: 2016
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DOI: 10.1080/01900692.2015.1023444

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