Service Management Perspective into Welfare Services: A Study of Two Swedish Cases

Ulrika Westrup

International Journal of Public Administration, 2016, vol. 39, issue 8, 635-645

Abstract: The article investigates organizational solutions in welfare services, from a service management perspective. The aim is to highlight important factors in solutions leading to improved efficiency. The empirical material consists of case studies that deal with work on children who have multiple problems and mental illness. Factors behind the increased efficiency include staff coordinating their efforts into a cohesive service process based on both the day-to-day life and the life situation of the child and his/her family. They act in such a way that the child and family receive support enabling them to utilize their own capacity during value creation.

Date: 2016
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DOI: 10.1080/01900692.2015.1028641

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