Exploring Institutional Trust and Organizational Performance through the Case of the City of Cape Town

Michelle V. Esau

International Journal of Public Administration, 2016, vol. 39, issue 9, 686-693

Abstract: This article explores institutional trust and organizational performance. Amidst the recent attention on how trust is inculcated through public institutions, a focus on what is happening within the context of emerging democracies may yield interesting findings on the development of trust. The City of Cape Town, one of the leading municipalities in South Africa, is identified as a case study through which to explore institutional trust and organizational performance. It illustrates, among others things, that organizational structuring and institutional capacity development are important for generating institutional trust.

Date: 2016
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DOI: 10.1080/01900692.2016.1162806

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