Management Tools for Quality Performance Improvement in Italian Hospitals

Simone Fanelli, Gianluca Lanza and Antonello Zangrandi

International Journal of Public Administration, 2017, vol. 40, issue 10, 808-819

Abstract: Leadership plays a decisive role in improving the quality performance in healthcare organizations. Research examines how Italian hospitals generate conditions to support leadership, at both top management and department/unit level, in improving quality. It focuses on the role of the management in processes for the delegation of responsibilities, and tools implemented to facilitate clinical leadership. Data show that: mandate is linked to full accountability; top management supports leadership for reinforcing outputs; and evaluation processes are systematically implemented. Furthermore, data show that leaders require performance systems to enhance clinical professionalism and to commit to improving performance.

Date: 2017
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DOI: 10.1080/01900692.2017.1280821

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