Federal Employees’ Job Satisfaction: Does Transformational Leadership Matter? The Case of the U.S. Department of Veterans Affairs

Abdullah Ali Alzomia, Cynthia M. Cready and Simon A. Andrew

International Journal of Public Administration, 2019, vol. 42, issue 10, 810-822

Abstract: Morale among U.S. federal employees has increased but remains low compared to the private sector and in certain agencies, including the Department of Veterans Affairs (VA), which has experienced scandal and management challenges, including a crisis of leadership. Using data from the 2015 Federal Employee Viewpoint Survey, this article examines the influence of transformational leadership (TFL) on job satisfaction/commitment among VA employees. Regression analysis reveals a positive association between satisfaction/commitment and each of the four TFL dimensions, controlling for the other dimensions and sociodemographic characteristics. Employees who perceive leaders as fostering creativity, empowerment, trust/respect, and clear goals/expectations are more satisfied/committed.

Date: 2019
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DOI: 10.1080/01900692.2018.1520244

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