Obstacles and Opportunities for Sustaining Performance Management Systems

Marc Holzer, Andrew Ballard, Mirae Kim, Shuyang Peng and Felix Deat

International Journal of Public Administration, 2019, vol. 42, issue 2, 132-143

Abstract: Measuring performance in public organizations has been a growing trend for several decades. Designing, adopting, and implementing this style of management system have been the topic of much practitioner and academic deliberation. One struggle those determined to adopt performance measurement and management systems have faced, though, is the ability to sustain them over time and actually engrain them into their decision-making frameworks. Countless barriers to long-term success exist for public organizations and this article seeks to identify and categorize them. Using a mixed-method survey design, this research shows which factors are the most important to organizations hoping to build a performance system that can stand the test of time. Capacity, knowledge, and buy-in limitations pose serious threats to these reforms and it takes a concerted effort to cultivate not only support from employees and management to pursue performance management but the technical and conceptual capacity to design the right system for the organization.

Date: 2019
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DOI: 10.1080/01900692.2017.1405445

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