Computer Self-Efficacy and e-Government Service Adoption: The Moderating Role of Age as a Demographic Factor

Isaac Kofi Mensah and Jianing Mi

International Journal of Public Administration, 2019, vol. 42, issue 2, 158-167

Abstract: This article investigated the moderating role of age on the positive relationship between computer self-efficacy (CSE) and intention to use e-government services.The Technology Acceptance Model was used as the theoretical framework for this study while the data was analyzed with SPSS. The results showed that age as a demographic factor was significant and positively moderates the impact of CSE on the intention to use e-government services. Also, CSE was a significant predictor of the intention to use but age does not have a direct significant impact on the intention to use. The implications of these findings are discussed.

Date: 2019
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DOI: 10.1080/01900692.2017.1405980

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