Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use

Lijun Chen and Apetogbo Komlan Aklikokou

International Journal of Public Administration, 2020, vol. 43, issue 10, 850-865

Abstract: This study proposes an e-government adoption model to determine the factors which lead to citizens’ adoption of e-government services in the Togolese context while investigating the mediating roles of perceived usefulness and perceived ease of use. The proposed model was tested using valid and reliable data gathered from a sample of 482 respondents. Findings indicate that behavioral intention to use e-government services is significantly influenced by perceived usefulness and perceived ease of use. More importantly, the analysis revealed that, perceived usefulness and perceived ease of use play a mediating role, either full or partial between the antecedent variables, social influence, trustworthiness and facilitating conditions and the outcome variable, behavioral intention to use. The implementation of e-government services with a focus on these fundamental factors will eventually increase the acceptance and adoption of such services by citizens.

Date: 2020
References: Add references at CitEc
Citations: View citations in EconPapers (7)

Downloads: (external link)
http://hdl.handle.net/10.1080/01900692.2019.1660989 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:lpadxx:v:43:y:2020:i:10:p:850-865

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/lpad20

DOI: 10.1080/01900692.2019.1660989

Access Statistics for this article

International Journal of Public Administration is currently edited by Ali Farazmand

More articles in International Journal of Public Administration from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().