Value Destruction in Swedish Welfare Services: Frontline Workers’ Impact on Asylum-Seeking Minors’ Possibilities of Creating Value in Early Integration

Malin Espersson and Ulrika Westrup

International Journal of Public Administration, 2020, vol. 43, issue 2, 115-125

Abstract: The aim of this article is to investigate ways in which welfare frontline workers’ conceptualization of Swedishness destroys asylum-seeking minors’ (16–17 years) possibilities of creating value during the service process in early integration. Focus group interviews and in-depth interviews were conducted with coaches at accommodation centres, schoolteachers and social workers. The analytical approach employed makes use of a service logic perspective. The findings indicate that the frontline workers contribute to destructed value in three ways through: (1) conditions, (2) limitations and (3) contradictions in their interacation with the minors. All in all, during these asymmetrical service situations, it is significant to understand the importance of frontline workers being given the opportunity by management to increase their own awareness of how their professional work impact upon a minor’s possibilities of creating value.

Date: 2020
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DOI: 10.1080/01900692.2019.1672729

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