Impact of Government Capacity and E-Government Performance on the Adoption of E-Government Services

Isaac Kofi Mensah

International Journal of Public Administration, 2020, vol. 43, issue 4, 303-311

Abstract: This study explored the impact of government capacity and e-government performance on the adoption of e-government services by integrating it into the Technology Acceptance Model (TAM). The results showed that both government capacity and government performance were significant determinants of the perceived usefulness of e-government services. Also, government capacity was revealed to positively predict e-government performance. In addition, perceived usefulness of e-government services was found to be a significant predictor of the intention to recommend the adoption of e-government services. The implications of these findings on the implementation of e-government are discussed.

Date: 2020
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DOI: 10.1080/01900692.2019.1628059

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