Public Smart Service Provision in Smart Cities: A Case-Study-Based Approach

Bernd W. Wirtz, Wilhelm M. Müller and Florian Schmidt

International Journal of Public Administration, 2020, vol. 43, issue 6, 499-516

Abstract: In view of the multitude of challenges urban public administration is struggling with, more and more cities are turning towards smart solutions using information and communication technology. Such Smart City approaches revert to data provided in the urban space by sensors, by citizens or by the archives of the authorities aiming at providing public services that increase the quality of life for citizens, optimize mobility within the city or enhance flexibility and responsiveness of public authorities. This article identifies such SC approaches as well as their basic technical requirements for the cities of Vienna, Singapore, and San Francisco and, by compiling the public service portfolios of these cities, creates an integrative, strategic overview of a SC’s range of services. This approach thus helps to create a scientific basis for the evaluation of SC services and to provide a strategic modular toolkit for public managers to plan and design SCs.

Date: 2020
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DOI: 10.1080/01900692.2019.1636395

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