Does Ethical Leadership Benefit Emotional Labor Outcomes in Public Service?

Hyun Jung Lee

International Journal of Public Administration, 2021, vol. 44, issue 4, 311-321

Abstract: This study aims to analyze whether surface acting and deep acting have a significant impact on burnout and altruistic behavior in the sample of frontline public service employees, and further analyze whether ethical leadership has a significant effect on the result as a moderating variable. According to the results of the analysis, surface acting shows significantly and positively associated with burnout whereas no significant effect on altruistic behavior. Deep acting shows significantly and positively associated with altruistic behavior, but an insignificant relationship with burnout. Lastly, although ethical leadership had a significantly and negatively associated with burnout and significantly and positively associated with altruistic behavior, there is no significant association as a moderating variable. Such results of the study imply that factors other than ethical leadership are needed to reduce the negative consequences of public service employees to promote positive outcomes in South Korea public service organization.

Date: 2021
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DOI: 10.1080/01900692.2020.1719511

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