Suggestions for Developing Public Service Logic through a Study of Interactive Value Formation

Line Margrethe Jenhaug

International Journal of Public Administration, 2021, vol. 44, issue 9, 728-740

Abstract: This article aims to initiate an expansion of the concept of public service logic (PSL) towards acknowledging how value co-creation and value co-destruction can affect value outcome for family carers. It is also a starting point for including the third person in PSL. As PSL is developed mainly through conceptual research, this article contributes by suggesting further developments based on empirical findings. The findings confirm that there is no fixed connection between interactive value formation (IVF) and value-in-use. The article suggests an emphasis on the connection between operand and operant resources in PSL to facilitate increased value-in-use. Furthermore, family carers as co-recoverers of initial value co-destruction are illuminated, suggesting a potential result of simultaneously increased and decreased value-in-use. The article argues for including IVF in PSL based on empirical findings of co-destruction and value decrease and to further emphasize the third party’s role in the theory of public service logic.

Date: 2021
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DOI: 10.1080/01900692.2021.1900244

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