Examining the Antecedents of Continuance Usage of Mobile Government Services in Tanzania

Herman Mandari and Daniel Koloseni

International Journal of Public Administration, 2022, vol. 45, issue 12, 917-929

Abstract: Continuance usage of mobile government services in Tanzania has received less attention in literature. Furthermore, mobility and reachability–the critical features of mobile services have also been less researched in the information system (IS) continuance literature. Therefore, this study extends Expectancy-Confirmation Theory (ECT) with mobility and reachability to examine the continuance usage of mobile government services in Tanzania. The study applied chain – referral-sampling technique to collect a total of 374 complete and valid responses. Structural equation modelling (SEM) was deployed to examine the hypothesized causal relationships. Findings show that mobility and reachability have an influence on continuance usage of m-government services in Tanzania. Furthermore, perceived usefulness, confirmation, satisfaction, and continuance intention contribute highly on continuance usage behaviour of m-government services in Tanzania. The study provides useful recommendations to scholars and policymakers on how m-government services can be enhanced to enable continuance usage of m-government services in Tanzania.

Date: 2022
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DOI: 10.1080/01900692.2021.1945622

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