What Makes Government Workers Tick? Reinforcing Motivation through Workplace Trust to Attenuate Effects of Perceived Politics on Outcomes

Rowena Clemino Alcoba and Boon-anan Phinaitrup

International Journal of Public Administration, 2023, vol. 46, issue 4, 291-301

Abstract: In a highly political organization, how could employees’ trust behavior affect their motivation to serve the public? This article examines how trust and public service motivation, as social and personal resources, respectively, can attenuate the potentially negative impact of perceived politics on employee behavior and outcomes. The findings suggest that workplace trust is a strong factor in enhancing employees’ motivation and thereby mediating perceived politics-outcomes significantly. An important implication of this study findings is that despite the challenges and problems of power play in politics, workers can still draw support and motivation from their peers and the citizens they serve.

Date: 2023
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DOI: 10.1080/01900692.2021.1994993

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