Capitalising on Twitter for Policy Learning during Crises: The Case of the Covid-19 Pandemic

Lihi Lahat, Omer Keynan and Francesca Scala

International Journal of Public Administration, 2024, vol. 47, issue 10, 680-689

Abstract: Drawing on a broader study on perceptions of time and well-being during Covid-19, we show how governments can use social media platforms, such as Twitter, to acquire knowledge for policy learning and design. We argue social knowledge, which includes personal storytelling, emotion, and use of hashtags and emojis, can contribute to policy learning. Using a qualitative approach, we examine citizens’ pandemic-related experiences, including changing work routines, mental health and self-care, sleep patterns, domestic violence, and feelings of solidarity. Such data could be useful to policymakers as they provide insights into the impact of the pandemic on citizens’ everyday lives.

Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/01900692.2023.2171432 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:lpadxx:v:47:y:2024:i:10:p:680-689

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/lpad20

DOI: 10.1080/01900692.2023.2171432

Access Statistics for this article

International Journal of Public Administration is currently edited by Ali Farazmand

More articles in International Journal of Public Administration from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().