Testing the Expectation Confirmation Theory on the Training Satisfaction Context: The Mediation Role of Mind Wandering

Qais Abdel Aziz Albtoosh and Abdul Hafaz Ngah

International Journal of Public Administration, 2024, vol. 47, issue 1, 26-40

Abstract: The purpose of this study is to shed light on training satisfaction in Jordan, which is an indicator for training program efficiency and reflects the trainees’ reactions towards the training offered by the respective organizations. The benefits organizations gain from the training could improve their employees’ skills, abilities and knowledge. Moreover, they contribute to the high performance that has achieved the organization’s objectives. Globally, organizations spend $200 billion annually on training programs. However, employees are not always satisfied with the training they receive, and this often has consequences for the quality of their work performance. The current research framework is based on expectation confirmation theory (ECT) and other training satisfaction literature. It applies the convenient sampling method. Data were gathered via an online questionnaire; of these, 354 completed questionnaires were retrieved from the government sector. By using the statistical software Smart PLS, the data were analysed. Findings indicate that expectation (EXP) has no effects on training satisfaction (TS), while it has a negative relationship to disconfirmation of beliefs (DOB). Perceived performance (PP) has a positive impact on DOB and an unexpected negative impact on TS. DOB has a positive impact on TS. Work-life conflict (WLC) has a negative impact on mind wandering (MW). Additionally, MW has a negative impact on TS, and it mediates the relationship between (WLC) and TS.

Date: 2024
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DOI: 10.1080/01900692.2022.2081338

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