The Role of Data Capabilities in Developing Public Sector Dynamic Capabilities: Lessons from the COVID-19 Pandemic

Kerli Onno

International Journal of Public Administration, 2025, vol. 48, issue 11, 736-747

Abstract: For public sector organizations, adapting to unexpectedly changing circumstances has become a substantial challenge. The COVID-19 pandemic provides a fruitful ground for exploring how organizations operate and change under intense circumstances. This article draws on the case of Estonian public sector organizations to understand the way data capabilities were used to improve operational routines related to pandemic response. Certain data capabilities helped organizations to carry out tasks related to the pandemic response, which impelled rapid adaptation of routines. However, it remains a challenge to embrace long-term changes going beyond temporary fixes of the pandemic and to develop dynamic capabilities.

Date: 2025
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DOI: 10.1080/01900692.2024.2411580

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