Trust, Participation and Performance

Shlomo Mizrahi, Eran Vigoda-Gadot and Nissim Cohen

Public Management Review, 2010, vol. 12, issue 1, 99-126

Abstract: This article studies the possible impact of citizen and worker participation in decision making (PDM) in the Israeli National Insurance Institute (INI) on the perceived performance of this organization, and trust in it. Such an impact is expected according to the rationales suggested by the New Public Management (NPM) approach. The findings show that customers and employees of the INI correlate trust with performance and outcomes much more than with participation in decision-making processes. We suggest a potential explanation for the weak relationship between PDM and trust based on the idea of alternative politics and segments of the political culture.

Date: 2010
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DOI: 10.1080/14719030902817949

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