Communications About Resilience Enhancing Activities By English Local Authorities

Brahim Herbane

Public Management Review, 2011, vol. 13, issue 7, 919-939

Abstract: The Civil Contingencies Act (2004) in the United Kingdom introduced new responsibilities for public authorities regarding Business Continuity Management (BCM) and other emergency planning activities. Using content analysis techniques, this study examined thirty-four English county councils' websites to examine the extent to which this online medium communicated these new responsibilities to stakeholders. Using key-word-in-context (KWIC) and content clustering, this exploratory study found that local authorities' websites were far from generic in their web-based communications about their new Civil Contingencies Act responsibilities and BCM activities, and it reveals a number of differing website traits, motivations and orientations.

Date: 2011
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DOI: 10.1080/14719037.2011.589611

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