Towards A Better Understanding of Public Service Motivation and Mission Valence in Public Agencies

James Gerard Caillier

Public Management Review, 2015, vol. 17, issue 9, 1217-1236

Abstract: Research has not fully considered how public service motivation (PSM) and mission valence may work together to influence job satisfaction, extra-role behaviours, and turnover intentions. As a result, a causal model was developed and tested on local, state, and federal government employees in the United States. The results indicate that PSM had a direct effect on mission valence and extra-role behaviours. They also revealed that mission valence fully mediated the relationship between PSM and job satisfaction and partially mediated the relationship between PSM and extra-role behaviours. On the other hand, mission valence did not mediate the relationship between PSM and turnover intentions. These findings are thoroughly discussed in this article.

Date: 2015
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DOI: 10.1080/14719037.2014.895033

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