Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-Based Public Services in Australia

Anna Wiewiora, Robyn Keast and Kerry Brown

Public Management Review, 2016, vol. 18, issue 4, 483-507

Abstract: Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government--citizen relations, and determine ways of understanding optimal service outcomes.

Date: 2016
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DOI: 10.1080/14719037.2014.999820

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