(Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes

Brian N. Williams, Seong-Cheol Kang and Japera Johnson

Public Management Review, 2016, vol. 18, issue 5, 692-717

Abstract: Co-production is associated with the expanding role that citizens and other third-party actors assume in the development and delivery of public services. While there are benefits to co-production, there are also challenges. This study draws from the marketing literature on value co-destruction to describe the processes in co-production of public services that can negatively affect public values from regular producers and users. We refer to this public value failure as co-contamination. Two case studies are used to explore some of the ‘dark sides’ of co-production. Our analyses reveal the co-contaminating aspects of this process and offer implications for public managers.

Date: 2016
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Citations: View citations in EconPapers (8)

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DOI: 10.1080/14719037.2015.1111660

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