The Government Service Delivery Project: A Case Study of the Push and Pull of Central Government Coordination

Robyn Keast and Kerry Brown

Public Management Review, 2002, vol. 4, issue 4, 439-459

Abstract: Fragmentation and the lack of appropriately coordinated government services are widely considered to be costly problems impeding effective and efficient government service provision. Moreover, there is a growing realization that many modern social issues have developed into meta-problems that cannot be resolved by the traditional single agency approach. Coordination of services through more cooperative and collaborative networks of relationships between government agencies has become a preferred strategy for many public administrators. This article gives an account of a public sector initiative aimed at enhancing service provision through the formation and management of interdepartmental networks of coordinative and cooperative action. It concludes that although networks are a useful mechanism of social coordination, their inherent benefits may be jeopardized when network management issues make them vulnerable to pressures from the centre.

Date: 2002
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DOI: 10.1080/14616670210163015

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