From Performance Measurement to Performance Enhancement: An Information System Case-Study from the Administration of Justice

John W. Raine and Michael J. Willson

Public Money & Management, 1997, vol. 17, issue 1, 19-25

Abstract: This article describes a pilot initiative at the magistrates’ courts of East Sussex, which was designed to promote better performance in administration. The project continues, but it is already possible to conclude that a transformation of some significance has been achieved: from ‘information for monitoring purposes’ to ‘information for enhanced performance’. The process that has been set in place promises to achieve what a nationally-driven, more generalized and standardized approach has struggled to deliver for more than a decade.

Date: 1997
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DOI: 10.1111/1467-9302.00052

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