Towards Total Quality Management in a Supportive Employment Workplace

Talib Younis and Tony Boland

Public Money & Management, 1997, vol. 17, issue 1, 55-62

Abstract: When Total Quality Management (TQM) is being implemented in an organization, what are the implications if the workforce is disabled? BlindCraft, an organization owned by the former Strathclyde Regional Council, provides employment in a sheltered environment and made the decision to develop a system to improve the quality of their products. Their system is analysed from three perspectives: communication, culture and commitment. The authors highlight the importance of organizational culture and human resource policies in implementing TQM in any organization, and the role of front-line supervisors in ensuring the success of the present and any future system.

Date: 1997
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1111/1467-9302.00058 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:pubmmg:v:17:y:1997:i:1:p:55-62

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/RPMM20

DOI: 10.1111/1467-9302.00058

Access Statistics for this article

Public Money & Management is currently edited by Michaela Lavender

More articles in Public Money & Management from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().