Best Value: Is It Delivering?

Paul Higgins, Philip James and Ian Roper

Public Money & Management, 2004, vol. 24, issue 4, 251-258

Abstract: The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.

Date: 2004
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DOI: 10.1111/j.1467-9302.2004.00427.x

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