Invisible Trade-Offs of Public Values: Inside Dutch Railways

Bauke Steenhuisen and Michel van Eeten

Public Money & Management, 2008, vol. 28, issue 3, 147-152

Abstract: Dutch Railways (NS), a deregulated organization with many stakeholders, deal with multiple, potentially conflicting public values in the operation of a critical infrastructure. This article explains how this organization copes with value-conflicts without making trade-offs. The article has important lessons on safeguarding public values in infrastructure operations.

Date: 2008
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DOI: 10.1111/j.1467-9302.2008.00636.x

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