‘Citizen-centred’ public services: contestability without consumer-driven competition?

Steve Martin and Adrian Webb

Public Money & Management, 2009, vol. 29, issue 2, 123-130

Abstract: Welsh policy-makers have rejected customer-driven market approaches to the delivery of public services. Instead they espouse a model of delivery rooted in collaboration and citizen engagement. Empirical evidence from two recent wide-ranging reviews of public services in Wales suggests that this approach could offer a viable alternative to user choice and competition but, for it to be fully effective, central and local government need to embrace other drivers of improvement.

Date: 2009
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DOI: 10.1080/09540960902768038

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