Utilization-focused performance reporting

Fritz Sager, Adrian Ritz and Kristina Bussmann

Public Money & Management, 2010, vol. 30, issue 1, 55-62

Abstract: How best to define performance measures is a much-debated issue. Mismatches between goals and indicators can lead to distortions that undermine impact-oriented steering. This article presents a model of goal and indicator development and explains its applicability, benefits and limitations.

Date: 2010
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DOI: 10.1080/09540960903492398

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