New development: Public service enterprises and consumer-centric management

Panagiotis Piperopoulos

Public Money & Management, 2010, vol. 30, issue 2, 121-124

Abstract: This article presents consumer satisfaction surveys for three very different public enterprises in the city of Edessa in Greece: the local water and sewerage company, the municipal conservatory of music and a café/restaurant. The majority of consumers were satisfied with the services provided to them by these three public enterprises. Relationships with consumers were managed very differently by the enterprises suggesting that service delivery should be based on the individual characteristics of the enterprise and the environment it operates in.

Date: 2010
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DOI: 10.1080/09540961003665560

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