Funder demands for quality management in the non-profit sector: challenges and responses in a non-profit infrastructure network

Tila Morris and Susan M. Ogden

Public Money & Management, 2011, vol. 31, issue 2, 99-106

Abstract: External pressure by funders can be a catalyst for a more proactive and strategic approach to quality management in the non-profit sector, however it can also lead to cynical responses which do little to promote learning and improvement. This case study of a national infrastructure organization that supports a network of local non-profit organizations provides insight into the attitudes and challenges that can arise from such external, top-down pressure.

Date: 2011
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DOI: 10.1080/09540962.2011.560703

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