Valuing volunteer contributions to charities

Carolyn J. Cordery, Sarah Proctor-Thomson and Karen A Smith

Public Money & Management, 2011, vol. 31, issue 3, 193-200

Abstract: Few charities communicate quantitative assessments of their volunteers' contributions, leading to an under-valuation of this key resource. An incomplete understanding of the volunteers' roles vis-à-vis paid staff, leads to inappropriate measurement methods being used internationally. New, more informed methods help charities provide more than a thank you to volunteers in their annual reports, however they require charities to commit to valuing the impact of their essential volunteers.

Date: 2011
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DOI: 10.1080/09540962.2011.573230

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