Performance measurement in academic departments: the strategy map approach

Antonella Cugini, Giovanna Michelon and Silvia Pilonato

Public Money & Management, 2011, vol. 31, issue 4, 271-278

Abstract: This article describes the implementation of the balanced scorecard (BSC) strategy map in a university department. The department is a good example of a complex public sector service organization—therefore the article has relevance beyond universities. The strategy map was found to be an extremely good way of measuring performance. In addition, the BSC/strategy map helps in monitoring and building departmental mission and goals and the authors recommend wider use.

Date: 2011
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DOI: 10.1080/09540962.2011.586240

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