The dynamics of voluntary benchmarking in the water sector

Matias Laine and Eija Vinnari

Public Money & Management, 2014, vol. 34, issue 4, 297-304

Abstract: This article investigates the dynamics of benchmarking in municipal water utilities. The authors explain how a voluntary project developed the characteristics of compulsory benchmarking. While the first adopters of benchmarking sought efficiency gains, later adoptions have mainly been driven by institutional pressures. This limits the potential of benchmarking for improving utility performance.

Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:taf:pubmmg:v:34:y:2014:i:4:p:297-304

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DOI: 10.1080/09540962.2014.920203

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