Public engagement through social media: the spending review experience

Deborah Agostino, Marika Arena, Giuseppe Catalano and Angelo Erbacci

Public Money & Management, 2017, vol. 37, issue 1, 55-62

Abstract: This paper, relying on three empirical cases of spending reviews carried out in Europe, investigates how social media has been used to engage citizens in spending review processes. The authors explain the differences in levels of engagement between the use of social media (Web 2.0 tools) compared to traditional Web 1.0 tools. Finally, they discuss how government might genuinely listen to its citizens and work with them.

Date: 2017
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DOI: 10.1080/09540962.2016.1249596

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