The mistreatment of public service workers: identifying key risk and protective factors

Geoff Plimmer, Sarah Proctor-Thomson, Noelle Donnelly and Dalice Sim

Public Money & Management, 2017, vol. 37, issue 5, 333-340

Abstract: This paper investigates the dynamics of worker mistreatment in a new public management (NPM) environment. It explores the combination of organizational and individual risk and protective factors. It reveals that the cumulative effects of organizational and individual factors radically increase the likelihood of mistreatment. Implications of these findings are outlined.

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:taf:pubmmg:v:37:y:2017:i:5:p:333-340

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DOI: 10.1080/09540962.2017.1328186

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