Does co-creation impact public service delivery? The importance of state and governance traditions

William Voorberg, Victor Bekkers, Sophie Flemig, Krista Timeus, Piret Tõnurist and Lars Tummers

Public Money & Management, 2017, vol. 37, issue 5, 365-372

Abstract: Co-creation in public service delivery requires partnerships between citizens and civil servants. The authors argue that whether or not these partnerships will be successful depends on state and governance traditions (for example a tradition of authority sharing or consultation). These traditions determine the extent to which co-creation can become institutionalized in a country’s governance framework.

Date: 2017
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DOI: 10.1080/09540962.2017.1328798

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