Rational and ritualistic use of key performance indicators in hybrid organizations

Deborah Agostino and Michela Arnaboldi

Public Money & Management, 2017, vol. 37, issue 6, 409-416

Abstract: This paper shows how and why a mandated (statutory) set of network key performance indicators (KPIs) was used by network actors, distinguishing between rational and ritualistic use. The authors carried out an exploratory case study on a representative example of hybrid organizations: a mandated public network for local public transport. Results highlight that mandated network KPIs have multiple and divergent uses, from a minimal rational use to a more common ritualistic and decoupled use.

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:taf:pubmmg:v:37:y:2017:i:6:p:409-416

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DOI: 10.1080/09540962.2017.1344021

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