Order in the courts: propagating a culture of efficiency within the Irish Court Services

Dan Bumblauskas and Salil Kalghatgi

Public Money & Management, 2018, vol. 38, issue 4, 271-280

Abstract: This paper exposes two 5S style experiments that introduced Lean Six Sigma (LSS) techniques to the Irish Court Services Dublin Circuit Court. Manufacturing concepts were adapted to the service industry, including a new definition of ‘informational workpiece’, to minimize waste and process variation reduction. Senior management subsequently embraced the authors’ recommendations of change management using a bottom-up approach. Other post-project outcomes include improved staff morale, decreased risk, and the simplification of complex processes.

Date: 2018
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DOI: 10.1080/09540962.2018.1449468

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