Performance indicators and democracy: citizens’ views on the purposes of government websites

Jenny M. Lewis

Public Money & Management, 2019, vol. 39, issue 1, 18-25

Abstract: Despite the ongoing interest in performance measurement amongst public managers, little is known about citizens’ views on the purposes of performance indicators (PIs). A cross-sectional survey of the Australian adult population was used to examine citizens’ views on government websites which provide PIs. Citizens identified three distinct purposes for these: evaluation and improvement; transparency and accountability; and reward and punishment. These different purposes were found to be related to political attributes, indicating how PIs might support democratic empowerment.

Date: 2019
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DOI: 10.1080/09540962.2019.1537703

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