New development: Digital social care—the ‘high-tech and low-touch’ transformation in public services

Higor Leite, Ian R. Hodgkinson and Ana V. L. Volochtchuk

Public Money & Management, 2023, vol. 43, issue 2, 183-186

Abstract: This article introduces new technological developments transforming social care and enabling better care for vulnerable populations. While acknowledging traditional technologies already used in digital social care, the authors move beyond these passive technologies and show the benefits of the next-generation and the generation-after-next assistive technologies in supporting older people and people with disabilities. The reliance of social care on technology comes with challenges, such as cost, technology illiteracy and social workers’ skills. The authors propose further empirical studies to address these challenges, and urge policy-makers, scholars and practitioners to collaborate and develop policy and regulations for new digital social services.

Date: 2023
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DOI: 10.1080/09540962.2022.2140897

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