Levers of social services integration: performance management system and Lean-related management tools

Line Moisan, Pierre-Luc Fournier and Denis Lagacé

Public Money & Management, 2023, vol. 43, issue 5, 463-472

Abstract: This article provides a novel perspective on the use of Lean-related management approaches in the context of social services integration. While the literature on Lean and performance management systems in public services is growing, little has been published about social services. As the demand for such services is likely to keep increasing, organizations will be under more and more pressure to deliver accessible services. This article shows how organizations providing social services can leverage management systems and their tools to favour integration and improved performance.

Date: 2023
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DOI: 10.1080/09540962.2021.1996074

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