Hope to Die Before You Get Old?

Ian McLoughlin, Gregory Maniatopoulos, Rob Wilson and Mike Martin

Public Management Review, 2009, vol. 11, issue 6, 857-880

Abstract: This ongoing experience of a collaborative project to develop virtual services for older people is outlined. A key feature is an objective of making users more central to the system development process. The idea of appropriation through co-production to enable ‘design in use’ is proposed. This is presented as an alternative to dominant techno-centric approaches and as potentially more effective than participative design in mitigating its consequences. The experience to date of intervention nurture and facilitating co-production in the project is outlined and discussed. It is suggested that this approach can avoid problems of ‘over-integration’– a consequence of many attempts to provide more joined-up public services by virtual means.

Date: 2009
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DOI: 10.1080/14719030903319002

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