The negative effect of red tape on procedural satisfaction

Wesley Kaufmann and Lars Tummers

Public Management Review, 2017, vol. 19, issue 9, 1311-1327

Abstract: In this study, we aim to replicate and extend the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher level of red tape is indeed associated with lower procedural satisfaction. We also find support for a statistically significant interaction between red tape and political ideology; the negative effect of red tape on procedural satisfaction is stronger for individuals with more conservative political views. These findings confirm the pathological nature of red tape and affirm the relevance of experimental red tape research.

Date: 2017
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DOI: 10.1080/14719037.2016.1210907

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