New roles for end-users in innovative public procurement: case study on user engaging property procurement

Hannu Torvinen and Lotta Haukipuro

Public Management Review, 2018, vol. 20, issue 10, 1444-1464

Abstract: Improving valued outcomes of public procurement lies in user and community co-production. Applying insight from network role theory, this case study tackles challenges faced by both procurer and supplier in interacting with diverse service end-users in various procurement situations. The findings are based on interview, participant observation, and documentation data from three innovative property procurement projects. We suggest four situation-specific roles end-users adopt: conventional, cooperative, collaborative, and controlling. The article reasserts the dispute of viewing end-user’s role only through interpretation of either private-sector consumer or public-sector citizen, while a mix of both views is needed.

Date: 2018
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DOI: 10.1080/14719037.2017.1400581

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