Innovation failure in the eye of the beholder: towards a theory of innovation shaped by competing agendas within higher education

Adina Dudau, Georgios Kominis and Melinda Szocs

Public Management Review, 2018, vol. 20, issue 2, 254-272

Abstract: This paper examines a case of perceived innovation failure in higher education, a service dominated by conflicting institutional logics of professionalism and markets. Through a mixed methodology investigating student attitudes to, and behaviour around, technological innovation, the paper makes a contribution to the public service innovation literature by focusing on duality in innovation outcomes. This is suggestive of an innovation typology in public services: professionalism-driven and consumerism-driven innovation.

Date: 2018
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DOI: 10.1080/14719037.2017.1302246

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