International rankings of government performance and source credibility for citizens: experiments about e-government rankings in the UK and the Netherlands

Oliver James and Carolyn Petersen

Public Management Review, 2018, vol. 20, issue 4, 469-484

Abstract: International organizations are an alternative to national governments as a source of information for citizens about governments’ performance. Experiments about high UK e-government performance reported in an international ranking find a United Nations (UN) source increases citizens’ perceptions of the truthfulness of reported performance and increases perceived high performance compared to national government reporting identical information. The UN source also has higher perceived honesty, helpfulness and knowledgeability. A replication experiment in the Netherlands generalizes the finding about perceived higher truthfulness. International sources boost the credibility of information about high performance, improving citizens’ perceptions of national governments.

Date: 2018
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DOI: 10.1080/14719037.2017.1296965

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